Please follow the instructions below to ensure that you have the best possible experience when taking your ServSuccess exam using online proctoring provided by ProctorU.
Also, please keep this important detail in mind:
- If you do not show for your scheduled ProctorU exam session or need to reschedule your exam less than 24 hours before your scheduled time, you will have to pay a fee before you can reschedule. It can take up to one (1) business day to allow rescheduling following fee payment.
SCHEDULE YOUR EXAM
Step 1: Create an account at ProctorU. ServSuccess should be pre-populated as your Institution, but if not, you can select ServSuccess from the drop-down menu.
After clicking Create Account check your email for an Account Confirmation email and click the link to confirm your new account. (If you don’t see the email, please check your “junk” or “spam” mail folders.)
Step 2: Log into your ProctorU account, click Schedule New Session to schedule your exam.
Confirm your instituiton is ServSuccess, select ServSuccess as the term, and select your exam. Click Find Sessions to begin using the scheduling tool. As you schedule your session, you should allot 2.5 total hours to launch and take your exam.
Step 3: Prepare your technology for the exam by reviewing the equipment requirements, downloading the Guardian browser required for exam sessions, and testing your equipment on the desktop computer (PC or Mac) you intend to use for your exam.
Please note: Chromebooks, tablets, and smartphones are NOT supported.
Step 4: Learn what you can expect on exam day by viewing this short video.
NOTE: IF YOU DO NOT SHOW FOR YOUR SCHEDULED EXAM SESSION YOU WILL BE CHARGED A FEE BEFORE YOU ARE ABLE TO RESCHEDULE. THIS FEE WILL ALSO APPLY IF YOU RESCHEDULE YOUR SESSION WITH LESS THAN 24 HOURS NOTICE.
Exam Day, Part 1: Exam Launch Process with ProctorU
Note: You have 2 hours to take your ServSuccess exam. The Exam Launch Process does NOT count against those 2 hours.
Step 1: Prepare Your Workspace.
You must be in a private location with a clean desk area. You must also remove headphones, non-religious headwear, and smartwatches. You may not sit on a couch or overstuffed chair. A kitchen or office chair is acceptable. Click these links for additional information regarding unpermitted testing locations and unpermitted behaviors/actions during the exam.
Step 2: Have your photo ID ready.
You must have a government-issued or school ID to verify your identity.
Step 3: Log in to ProctorU and start session.
Approximately 20 minutes prior to your scheduled exam time, use the Guardian browser to log in to your ProctorU account and start your exam session.
Step 4: Download software.
Follow the prompts as directed to download the required software, which allows ProctorU to access your computer, record the exam session, and test your internet connection. For additional technical support, click the Support icon in the Guardian browser.
Step 5: Connect to proctor.
The system will use live chat to connect you to a proctor who will supervise your exam session using your screen, camera and microphone. They will guide you step-by-step through the exam launch process, including verifying your identity and securing your testing location.
Exam Day, Part 2: Starting Your Exam on ServSuccess
Step 6: Log in to ServSuccess.
Follow the proctor's instructions to log in to ServSuccess as directed. Make sure you have the Exam Access Code from your purchase confirmation email or provided to you by your instructor/administrator.
Step 7: Navigate to My Learning & Exams.
After logging into ServSuccess, navigate to My Learning & Exams via the left navigation menu under My Account or via the Welcome menu at top right.
Step 8: Click tab under My Exam Activity.
Select the ProctorU and Non-Proctored Exams tab under My Exam Activity.
Step 9: Select Launch.
Click Launch to start your ServSuccess exam.
Step 10: Proctor enters code.
The proctor will enter their Proctor Password so you can begin.
Step 11: Take your exam.
You will have 2 hours to complete your exam. Once you have answered all the questions, you will be able to review your answers on the Answer Review screen before you submit your exam for grading. To submit your exam for grading, click SUBMIT.
You will receive a pass/fail notification, the proctor will end the exam session, and you will receive official notification of your results via email.
After Your Exam
- If you pass: You will be able to print your official ServSuccess certificate immediately after you complete the exam.
- If you fail: If you do not pass your exam, you may schedule another exam following our retesting policy. You will need to purchase another exam.
Retesting policy: An examinee may attempt the exam twice within a 30-day period. If three or more attempts are required, an examinee must wait at least 60 days between attempts after the second attempt. No more than four attempts are allowed in a 12-month period.