Online Proctoring Exam Instructions

Now that your application is approved, here are the things you need to know about scheduling your ServSuccess certification exam through online proctoring with ProctorU. 

 
SCHEDULE YOUR EXAM:  
Create an account

Step 1: Create an account on ProctorU.com by selecting ‘Go to ProctorU’ from the dashboard. On the registration form, select "ServSuccess" as your Institution. You will need to confirm your account by checking your email for the ProctorU link. 

Schedule Your Exam Step 2: Schedule your Exam. Give yourself 2.5 hours for the set-up and examination. 
Test Your Equipment Step 3: View Minimum System Requirements and test your equipment
Download Chrome or Firefox Step 4: Download the latest version of Google Chrome or Mozilla Firefox.  Download the ProctorU Extension: Chrome or Firefox
 


BEFORE YOUR EXAM:  
  • 1-2 days before your scheduled exam, please be sure to review ProctorU's Exam Readiness Guide and test the equipment you plan to use the day of your exam. Also, watch ProctorU's Pre-Exam Checklist video below so you know what to expect on exam day.
  • If you wish to cancel or reschedule your exam, please login to your ProctorU account and select the “Reschedule” or “Cancel” option.  If that option is not available, please connect with a ProctorU Live Chat Representative.


ProctorU Pre-Exam Checklist from ProctorU on Vimeo.

DAY OF YOUR EXAM:  
  • Prepare Your Workspace.  You must be in a private location with a clean desk area.  You must also remove headphones, non-religious headwear, and smartwatches.  
  • Have your ID ready.  You must have a government-issued or school ID to verify your identity. 
  • Approximately 20 minutes prior to your scheduled exam time, log in to your ProctorU account.  
  • Follow the prompts as directed to download the required software, which will allow ProctorU access to your system and to record the exam session, and assess your computer and internet connection. Connect to a proctor via live chat who will supervise you during your exam using your computer screen, camera and microphone. They will guide you step-by-step in the start-up process, which includes verifying your identity and securing your testing location.
  • Connect to a proctor via live chat who will supervise you during your exam using your computer screen, camera and microphone. They will guide you step-by-step in the start-up process, which includes verifying your identity and securing your testing location.
         

   

  • Follow the Proctors instructions to login. Make sure you have your ServSuccess.com login and password ready.
  • The proctor will enter a secure link in the browser; login with your ServSuccess credentials.

  • From the dashboard, select ‘launch’ to begin the exam.

      

  • Review the instructions in the introduction, and select ‘next’ to continue
  • Allow the Proctor to borrow the screen to enter in the Proctor Password to start the exam. 

       

  • You will have 2 hours to complete your exam. 
  • Once you have answered all the questions, you will be able to review your answers on the “Answer Review” screen before you submit them for grading. 
  • Once you have finished reviewing all of your selected answers and you’re ready to grade your exam, select “Submit”. 
  • You’ll receive a pass/fail notification, the Proctor will end the Exam Session and you’ll receive official notification of your results via email and on the dashboard
After the Exam:
  • If you pass: You will be able to print your official electronic ServSuccess certificate immediately after you complete the exam.  
  • If you fail: If you do not pass your exam, you may schedule another exam following our Retesting policy. You will need to purchase another exam access code. 
  • Our retesting policy states an examinee may take the exam the first two times within a 30-day period, if necessary. If three or more attempts are required, the examinee must wait at least 60 days from their last attempt. No more than four attempts are allowed in a 12-month period. 
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