Can I bundle ServSuccess learning products together?
No. Though we have created specific bundles that are available for purchase on our website, we do not allow the creation of custom bundles using our online catalog and shopping cart.
Can I transfer products I’ve purchased to others in my organization so that they can assign them to employees?
No, not at this time.
When do courses expire?
Yes. Your employees have up to one (1) year from the date of your purchase to launch and start using the products you assign to them. Once they launch a product it is considered redeemed. If they do not launch the product within one (1) year, the product will expire. Returns and exchanges are not possible for expired products.
How do I purchase ServSuccess learning products or exams for my employees?
For quantities of 25 or fewer of any ServSuccess product you can use the online catalog and shopping cart to make smaller bulk purchases. For quantities more than 25 we kindly request that you engage in a conversation with a member of our Sales team
so we can ensure we properly support you and set up your ServSuccess implementation in a way that best meets your needs.
How do I secure credit terms for purchasing ServSuccess products?
You can work with a Sales team member to establish credit terms or apply online
If I am purchasing learning products or exams for my employees, how do I assign them?
If you have made a purchase of up to 25 on our website or have a larger number of products that have been provided to you through a conversation with our Sales team, you will use the Manage Product Access
screen to manage distribution of ServSuccess learning products and exam applications to your employees.
Simply select “Manage Product Access” from the Welcome menu at the top right portion of your screen to navigate to the page. You will see a list of products you’ve purchased and have the ability to click on that product and assign them to employee users using their email address. Whether they already have a ServSuccess account or not, they will be able to use the email address to which you sent their product assignment to get access to their product on their My Learning & Exams
If I assign a course to employees who do not have ServSuccess.com accounts, once they create accounts do I have to assign products to them again?
No. As long as your employees use the same email address you used to assign the product(s) to them, the system will recognize that they are the intended user for the product(s) as they create their profile and assign the product(s)to them. Your employees, after creating their ServSuccess account, will be able to access the product(s) on their My Learning & Exams
Is business pricing the same as the pricing I see on the website?
The ServSuccess pricing on the website is designed for lower volume implementations. As an industry business or operator you likely have a larger number of employee users and would benefit from an implementation approach that a member of our Sales team
can help you design and price in a way that provides the most value.
Is it possible to create multiple profiles under one email address?
No. Email address and phone number are unique for every ServSuccess profile and account.
What does it mean when a product is listed as “Partially redeemed”?
This product access status is for any pre-defined bundles you may have purchased for your employees (e.g. interactive study guide and exam bundle). If an employee has launched and started using one of the products from the bundle but not the other, you will see that product marked as “partially redeemed”. Employees have up to one (1) year from the date of your purchase to launch and start using the products you assign to them. Once they launch a product it is considered redeemed.
When managing product access, what do the various status indicators mean?
The statuses on the Manage Product Access
page mean the following:
- Available: Products that you have purchased and are available for assignment
- Assigned: Products that you have purchased and have been assigned to employees
- Partially redeemed: Product bundles that you have assigned to employees that have unused items remaining in the bundle
- Redeemed: Products that you have assigned to employees and have been launched and are being used
- Expired: Products you purchased that were not launched or used within one (1) year of purchase
Where do I go to see employee learner progress or completion rates for the products I assigned them?
A training administrator dashboard for getting more details on learner progress is coming soon.