FAQs

General Information
ServSuccess™ is the new career development offering for the restaurant and hospitality industry developed by the National Restaurant Association to help attract, upskill and retain talent. 
ServSafe offers food safety training and certifications products for the restaurant industry.  ServSuccess offers career development through training and professional certifications for the restaurant and hospitality industry.
Profile and Account
No. You will need to create new and separate credentials for ServSuccess.
To change your email address, login to your ServSuccess account.  In the dropdown, select Edit Profile. Please note you will be required to re-verify your new email address
To change your email address, login to your ServSuccess account.  In the dropdown, select Edit Profile. Please note you will be logged out of the system and be required to re-verify your new email address using the link in a new account verification email.
Yes, you will be able to view your previous purchases. 
 
No. Email address and phone number are unique for every ServSuccess profile and account.
Your email address will become your username and must be unique in the ServSuccess system (e.g. it can’t have been used to create a ServSuccess account previously). The phone number associated with your account must also be unique, so we recommend you use your mobile phone number. The requirements for a ServSuccess password are:  
  • At least 8 characters minimum  
  • At least 1 uppercase letter  
  • At least 1 number  
  • At least 1 special character (e.g., !@#^*) 
Upon initial creation of your profile and password, you will be sent an email requesting verification. Click the link in the email to complete profile creation.
ServSuccess is on an entirely new system that is different than the one used by ServSafe. Your current ServSafe credentials will not work for logging in to ServSuccess.
Within the next couple of years, the goal is to migrate ServSafe onto the same set of systems as ServSuccess at which time having unified credentials for both brands will become possible. 
 
Yes.
 
Purchases and Refunds
Yes, if you saved your credit card information in the system during the checkout process, your refund will be automatic for exams or product bundles containing exams. If you did not save your credit card information during the checkout process, you will need to contact Customer Care to receive your refund.
Yes. You can store unlimited credit cards in your ServSuccess account.
Simply navigate to the Find Products page on the ServSuccess website to find learning suites, courses or interactive study guides that will meet your learning goals. You can use the filters on the page to look for a specific product type or simply browse the full ServSuccess collection. Once you’ve found the learning product that meets your needs, click on it to see more details and add it to your cart. Opening the cart will enable you to start the checkout process.
Navigate to the Find Products page on the ServSuccess website and filter by the exams product type to see the array of available professional certification exams. Once you’ve decided which exam fits your career stage, click on it to see more details and add it to your cart. Opening the cart will enable you to start the checkout process. Following successful checkout, you will see the application become available for launch on the My Learning & Exams screen. Simply launch the application to get started with that part of the process.
Similar to the process for purchasing a single learning product or exam, you can use the Find Products page to purchase up to 25 exams for your staff. If you need more than 25 learning products or exams, we ask that you please connect with a member of our Sales team via the For Business page to discuss how we might support a larger implementation of ServSuccess for your organization. 
Learning product and exam purchases are non-refundable. Please review our Terms of Sale.
Business Customers
No. Though we have created specific bundles that are available for purchase on our website, we do not allow the creation of custom bundles using our online catalog and shopping cart.
No, not at this time.
Yes. Your employees have up to one (1) year from the date of your purchase to launch and start using the products you assign to them. Once they launch a product it is considered redeemed. If they do not launch the product within one (1) year, the product will expire. Returns and exchanges are not possible for expired products.
For quantities of 25 or fewer of any ServSuccess product you can use the online catalog and shopping cart to make smaller bulk purchases. For quantities more than 25 we kindly request that you engage in a conversation with a member of our Sales team so we can ensure we properly support you and set up your ServSuccess implementation in a way that best meets your needs.
You can work with a Sales team member to establish credit terms or apply online.
If you have made a purchase of up to 25 on our website or have a larger number of products that have been provided to you through a conversation with our Sales team, you will use the Manage Product Access screen to manage distribution of ServSuccess learning products and exam applications to your employees.  
 
Simply select “Manage Product Access” from the Welcome menu at the top right portion of your screen to navigate to the page. You will see a list of products you’ve purchased and have the ability to click on that product and assign them to employee users using their email address. Whether they already have a ServSuccess account or not, they will be able to use the email address to which you sent their product assignment to get access to their product on their My Learning & Exams screen.
No. As long as your employees use the same email address you used to assign the product(s) to them, the system will recognize that they are the intended user for the product(s) as they create their profile and assign the product(s)to them. Your employees, after creating their ServSuccess account, will be able to access the product(s) on their My Learning & Exams screen.
The ServSuccess pricing on the website is designed for lower volume implementations. As an industry business or operator you likely have a larger number of employee users and would benefit from an implementation approach that a member of our Sales team can help you design and price in a way that provides the most value.
No. Email address and phone number are unique for every ServSuccess profile and account.
This product access status is for any pre-defined bundles you may have purchased for your employees (e.g. interactive study guide and exam bundle). If an employee has launched and started using one of the products from the bundle but not the other, you will see that product marked as “partially redeemed”. Employees have up to one (1) year from the date of your purchase to launch and start using the products you assign to them. Once they launch a product it is considered redeemed.
The statuses on the Manage Product Access page mean the following:
  • Available: Products that you have purchased and are available for assignment
  • Assigned: Products that you have purchased and have been assigned to employees
  • Partially redeemed: Product bundles that you have assigned to employees that have unused items remaining in the bundle
  • Redeemed: Products that you have assigned to employees and have been launched and are being used
  • Expired: Products you purchased that were not launched or used within one (1) year of purchase
A training administrator dashboard for getting more details on learner progress is coming soon.
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