How do I reschedule a ServSuccess exam session?
Exams can be rescheduled up to 24 hours in advance of the session. If you do not show for your scheduled ProctorU exam session or reschedule your exam less than 24 hours before your scheduled session, you will have to pay a fee before you can reschedule. It can take up to one (1) business day to allow rescheduling following fee payment.
Are ServSuccess exams accredited?
Not currently, though the National Restaurant Association is currently pursuing such accreditation for the exams.
Can an examinee be registered in more than one exam session?
No. Exam credits already registered in an exam session cannot be registered in another exam session.
Can I enroll in an exam session before my application is approved?
No. Only approved examinees are eligible for exam session enrollment.
Do all ServSuccess exams require a proctor?
Yes. The exams are meant to validate existing skills, knowledge and competencies for working professional for companies and businesses in the restaurant industry considering job candidates. Additionally, the National Restaurant Association is seeking accreditation for the exams. For these reasons, all exams are taken in proctored exam sessions to ensure their accuracy and credibility.
Do I have to be currently employed to pursue a certification?
No, but you do have to meet the work experience prerequisites in order to sit for the exam.
Do ServSuccess professional certifications expire?
Yes, they expire after 5 years. Professional certifications expire and require renewal in order to ensure their holders remain current masters in their field.
If my ServSuccess exam is not enabled for use with ProctorU, how do I find a proctor?
All ServSuccess exams purchased through the website include online proctoring services by ProctorU. However, if your organization or school has purchased your exam on your behalf, they may be providing in-person proctoring for your exam session. After your application is approved you will need to be provided with a link to enroll into an exam session by a Registered Proctor. Please check with your manager or instructor for more details on how they will be managing your exam session.
How long do I have to complete my exam application?
You will have 180 days to complete your application from the time you launch your application by selecting “Start Application.”
How do I know if my ServSuccess exam is enabled for use with the ProctorU online proctoring service?
All ServSuccess exams purchased through our website include ProctorU online proctoring. After your application is approved, you will receive an email with directions for scheduling your exam through ProctorU.
How do I register for an exam session as an examinee?
If your exam is enabled for use with ProctorU services, after your application is approved you will receive an email with directions for scheduling your exam through ProctorU
. If your exam was provided by your organization or school, a manager or instructor who is a Registered Proctor will need to provide you with an emailed link to enroll into an exam session. Once you’ve enrolled into an exam session your exam will appear on your My Learning & Exams
During my application process, how long do my references have to respond to referral requests?
Employment and character references will have five (5) days from the request date to complete the form in the system.
How long does it take for applications (proctor or exam) to be reviewed for approval?
Our team will review applications and provide a response within three (3) business days.
How many questions are there per ServSuccess exam and in what format?
All ServSuccess certification exams consist of 100 multiple choice questions.
How were the passing scores for the ServSuccess certification exams determined?
The passing scores for the ServSuccess certification exams were determined using a systematic and thorough standard-setting process. A diverse, representative panel of industry experts reviewed and came to consensus about the requirements of each career level and what a “minimally qualified” employee should be able to perform. The panel then reviewed each exam question to evaluate its difficulty level for a minimally qualified examinee. Finally, the question-level judgments were reviewed and discussed to ensure alignment across the group. Throughout the process the panel was guided by a psychometrician with extensive experience in standard setting.
If I don’t pass the exam, am I eligible to retake it?
Examinees who do not pass the exam will be allowed to retake the exam four (4) times within a one- (1)-year period without having to re-apply with at least 30 days between each attempt; each retake attempt will require a full exam purchase; after four failures, the examinee candidate will have to wait 12 months from the first attempt and then the candidate will be eligible to re-apply to sit for the exam again.
If I have a disability, can accommodations be made to allow me more time to take the exam?
My application was returned to me (e.g. for insufficient documentation), how long do I have to correct and re-submit my application?
Proctor applicants who have provided insufficient or incomplete documentation to verify employment will have the application reopened and returned to them; they will have five (5) days to correct/update documentation. If the five (5) days pass without re-submission, the application will expire.
Once approved, how long do I have to take my exam?
You have one (1) year from application approval to register for an exam session and take the exam (use exam credit) and any retakes (if applicable).
Once I pass my exam, how will I receive my professional certificate?
Upon passing a ServSuccess exam, a PDF of your professional certificate will be available for viewing and download on the My Learning & Exams
What are the ServSuccess exam passing scores?
The passing scores to achieve certification on the ServSuccess exams are as follows:
- Certified Restaurant Professional (CRP) Exam: 72%
- Certified Restaurant Supervisor (CRS) Exam: 74%
- Certified Restaurant Manager (CRM) Exam: 75%
What happens to my exam if I miss my exam session due to unforeseen circumstances?
If you do not show for your scheduled ProctorU exam session or need to reschedule your exam less than 24 hours before your scheduled session, you will have to pay a fee before you can reschedule. It can take up to one (1) business day to allow rescheduling following fee payment.
What is the difference between a Certificate of Completion and a professional certification?
A Certificate of Completion is issued to demonstrate that you have finished all the learning objectives for a specific course or group of courses and does not expire. A professional certification demonstrates mastery of a set of specific skills, knowledge and competencies regardless of how they were acquired. Professional certifications expire and require renewal in order to ensure their holders remain current masters in their field.
Why are the passing scores for each of the ServSuccess certification exams different?
The passing score for each of the ServSuccess certification exams is different for a variety of reasons. The job requirements at each career level are different, so the exam questions assessing those requirements are different. Additionally, the exams are administered to different populations who likely have increasing levels of industry experience, as well as other differences. A research study was conducted to identify the passing scores for each specific exam. This study involved a panel of industry experts, which reviewed each exam and set the minimum score an examinee must achieve to be considered “minimally qualified” to perform the job being assessed. Because each exam is different, the resulting passing scores across the exams will not be uniform.
Why are the passing scores for the ServSuccess certification exams higher than typical passing score for academic exams?
The passing scores for the ServSuccess certification exams were determined by a process utilizing the knowledge and experience of industry experts that defined minimal competence for each career level and evaluated the difficulty of each exam question. This process is different from determining degrees of proficiency (e.g., A, B, C, D, F) that is typical in academic exams.
Will I receive a printed certificate?
No. We do not issue printed certificates for ServSuccess.