FAQs

General Information
ServSuccess™ is the new career development offering for the restaurant and hospitality industry developed by the National Restaurant Association to help attract, upskill and retain talent. 
ServSafe offers food safety training and certifications products for the restaurant industry.  ServSuccess offers career development through training and professional certifications for the restaurant and hospitality industry.
Profile and Account
No. You will need to create new and separate credentials for ServSuccess.
To change your email address, login to your ServSuccess account.  In the dropdown, select Edit Profile. Please note you will be required to re-verify your new email address
To change your email address, login to your ServSuccess account.  In the dropdown, select Edit Profile. Please note you will be logged out of the system and be required to re-verify your new email address using the link in a new account verification email.
Yes, you will be able to view your previous purchases. 
 
No. Email address and phone number are unique for every ServSuccess profile and account.
Your email address will become your username and must be unique in the ServSuccess system (e.g. it can’t have been used to create a ServSuccess account previously). The phone number associated with your account must also be unique, so we recommend you use your mobile phone number. The requirements for a ServSuccess password are:  
  • At least 8 characters minimum  
  • At least 1 uppercase letter  
  • At least 1 number  
  • At least 1 special character (e.g., !@#^*) 
Upon initial creation of your profile and password, you will be sent an email requesting verification. Click the link in the email to complete profile creation.
ServSuccess is on an entirely new system that is different than the one used by ServSafe. Your current ServSafe credentials will not work for logging in to ServSuccess.
Within the next couple of years, the goal is to migrate ServSafe onto the same set of systems as ServSuccess at which time having unified credentials for both brands will become possible. 
 
Yes.
 
Purchases and Refunds
Yes, if you saved your credit card information in the system during the checkout process, your refund will be automatic for exams or product bundles containing exams. If you did not save your credit card information during the checkout process, you will need to contact Customer Care to receive your refund.
Yes. You can store unlimited credit cards in your ServSuccess account.
Simply navigate to the Find Products page on the ServSuccess website to find learning suites, courses or interactive study guides that will meet your learning goals. You can use the filters on the page to look for a specific product type or simply browse the full ServSuccess collection. Once you’ve found the learning product that meets your needs, click on it to see more details and add it to your cart. Opening the cart will enable you to start the checkout process.
Navigate to the Find Products page on the ServSuccess website and filter by the exams product type to see the array of available professional certification exams. Once you’ve decided which exam fits your career stage, click on it to see more details and add it to your cart. Opening the cart will enable you to start the checkout process. Following successful checkout, you will see the application become available for launch on the My Learning & Exams screen. Simply launch the application to get started with that part of the process.
Similar to the process for purchasing a single learning product or exam, you can use the Find Products page to purchase up to 25 exams for your staff. If you need more than 25 learning products or exams, we ask that you please connect with a member of our Sales team via the For Business page to discuss how we might support a larger implementation of ServSuccess for your organization. 
Learning product and exam purchases are non-refundable. Please review our Terms of Sale.
Certification and Exams
Yes. You can withdraw from an exam session by selecting the link next to the exam on the My Learning & Exams screen. If your exam is for use with ProctorU services, you will need to schedule a new exam session through the ProctorU website. You will need to independently arrange a new exam session with the manager or instructor acting as your proctor. 
No. ServSuccess professional certification exams must be taken in the presence of a Registered Proctor at a scheduled exam session. 
No, at this time ServSuccess certification exams are only available for proctoring through ProctorU or through individuals within your organization or school who have been approved as Registered Proctors. 
Not currently, though the National Restaurant Association is currently pursuing such accreditation for the exams. 
If you don’t see your Organization as one of the options in the “Sponsor” dropdown menu, please select “Contact Us” in the footer of the website, open a Chat session with our Customer Care team, indicate that you’re trying to schedule an exam but don’t see your Organization as an Option.  Provide your Company Name, Address, City, State, Zip Code and Country and our team will have it added. 
Once approved as a Registered Proctor, you will have access to an Exam Proctoring dashboard that enables you to create and schedule exams sessions, manage examinee registrations and start/stop sessions on exam day. Simply select Exam Proctoring from the Welcome menu at the top right to get started.
On the day and at the time of your exam session, from the Exam Proctoring screen, select “Manage” next to the session you created, select Control Panel and then select “Start Exam Session”.  The examinee should then see the ability to Launch the exam, at which time you’ll need to enter the password you created to unlock the session. 
From the Exam Proctoring screen, select “Manage” next to the session you created, scroll down to the “Password to Unlock Exam” field in the form and click the eyeball icon to reveal the session password you created. 
A website-based, self-service lookup tool will be coming soon. In the meantime, employers can contact Customer Care to verify.  
No. Exam credits already registered in an exam session cannot be registered in another exam session.
No. Only approved examinees are eligible for exam session enrollment.
No. Exam credits already registered in an exam session cannot be registered in another exam session
Yes. The exams are meant to validate existing skills, knowledge and competencies for working professional for companies and businesses in the restaurant industry considering job candidates. Additionally, the National Restaurant Association is seeking accreditation for the exams. For these reasons, all exams are taken in proctored exam sessions to ensure their accuracy and credibility. 
No, but you do have to meet the work experience prerequisites in order to sit for the exam.
Yes, they expire after 5 years. Professional certifications expire and require renewal in order to ensure their holders remain current masters in their field.
Yes. All ServSuccess exams require a proctor to monitor the duration of their scheduled exam sessions.
All ServSuccess exams purchased through the website include online proctoring services by ProctorU. However, if your organization or school has purchased your exam on your behalf, they may be providing in-person proctoring for your exam session. After your application is approved you will need to be provided with a link to enroll into an exam session by a Registered Proctor. Please check with your manager or instructor for more details on how they will be managing your exam session. 
You will have 180 days to complete your application from the time you launch your application by selecting “Start Application.”
When the last examinee has submitted their exam, log on to ServSuccess.com and from the Exam Proctoring screen, select “Manage” next to the session you created, select Control Panel and then select “End Session” then “Publish Score” and “Close”.  At that time, both you and the examinee(s) will have access to the results of the exam. 
All ServSuccess exams purchased through our website include ProctorU online proctoring. After your application is approved, you will receive an email with directions for scheduling your exam through ProctorU.
If your exam is enabled for use with ProctorU services, after your application is approved you will receive an email with directions for scheduling your exam through ProctorU. If your exam was provided by your organization or school, a manager or instructor who is a Registered Proctor will need to provide you with an emailed link to enroll into an exam session. Once you’ve enrolled into an exam session your exam will appear on your My Learning & Exams page.
Proctor applicants who have failed to pass the tutorial assessment can start a new application and attempt the tutorial quiz again immediately.
Employment and character references will have five (5) days from the request date to complete the form in the system.
Our team will review applications and provide a response within three (3) business days.
Proctor candidates get three (3) attempts to pass the tutorial assessment in the proctor application. Proctor applicants who have failed to pass the tutorial assessment three (3) times cannot attempt another application for one (1) year from the date of the first attempt.
All ServSuccess certification exams consist of 100 multiple choice questions. 
Proctors will be required to renew their approval every three (3) years.
The passing scores for the ServSuccess certification exams were determined using a systematic and thorough standard-setting process. A diverse, representative panel of industry experts reviewed and came to consensus about the requirements of each career level and what a “minimally qualified” employee should be able to perform. The panel then reviewed each exam question to evaluate its difficulty level for a minimally qualified examinee. Finally, the question-level judgments were reviewed and discussed to ensure alignment across the group. Throughout the process the panel was guided by a psychometrician with extensive experience in standard setting.
No. You will need to apply to become a Registered Proctor for ServSuccess separately.
Examinees who do not pass the exam will be allowed to retake the exam four (4) times within a one- (1)-year period without having to re-apply with at least 30 days between each attempt; each retake attempt will require a full exam purchase; after four failures, the examinee candidate will have to wait 12 months from the first attempt and then the candidate will be eligible to re-apply to sit for the exam again.
Please complete the request using the accommodation form and send to examsecurity@restaurant.org for review.
Proctor applicants who have let enough time lapse that their partially competed application is expired can start a new application immediately.
The processes are very similar, the key difference being that applying to become a ServSuccess Registered Proctor takes place in our new exam management system and is done entirely online.
Proctor applicants who have provided insufficient or incomplete documentation to verify employment will have the application reopened and returned to them; they will have five (5) days to correct/update documentation. If the five (5) days pass without re-submission, the application will expire.
You have one (1) year from application approval to register for an exam session and take the exam (use exam credit) and any retakes (if applicable). 
Upon passing a ServSuccess exam, a PDF of your professional certificate will be available for viewing and download on the My Learning & Exams page.

The passing scores to achieve certification on the ServSuccess exams are as follows: 

- Certified Restaurant Professional (CRP) Exam:  72% 

- Certified Restaurant Supervisor (CRS) Exam:  74% 

- Certified Restaurant Manager (CRM) Exam:  75% 

When the last examinee has submitted their exam, log on to ServSuccess.com and from the Exam Proctoring screen, select “Manage” next to the session you created, select Control Panel and then select “End Session” then “Publish Score” and “Close”.  At that time, both you and the examinee(s) will have access to the results of the exam. 
Exam sessions that have not been closed out by the proctor within 24 hours of the first exam being launched will be automatically closed by the system.
Exam credits that go unused (exams aren’t launched) for a registered exam session are automatically available to be re-scheduled in a subsequent exam session (once originally scheduled exam session closes).
Certificates of completion are issued for completing learning suites and courses. They do not expire. 
A passing score is the number or proportion of questions that must be answered correctly to pass an exam and demonstrate the minimum level of competence for a career level. Receiving a higher score than the passing score is not an indication of more advanced knowledge and skill, nor is it an indication of better job performance. All individuals who pass the exam, regardless of their score, have demonstrated an acceptable, minimum level of knowledge. The purpose of the passing score is to communicate that the examinee possess the knowledge, skills, and abilities required to function competently as a Restaurant Professional, Restaurant Supervisor, or Restaurant Manager.
A Certificate of Completion is issued to demonstrate that you have finished all the learning objectives for a specific course or group of courses and does not expire. A professional certification demonstrates mastery of a set of specific skills, knowledge and competencies regardless of how they were acquired. Professional certifications expire and require renewal in order to ensure their holders remain current masters in their field. 
The panel of industry experts consisted of subject matter experts representing the industry across a variety of segments, years of experience, position within his or her organization, geographic location, race and ethnicity, age, and sex. So the panel comprised a diverse group of people reflective of the stakeholder population.
The passing score for each of the ServSuccess certification exams is different for a variety of reasons. The job requirements at each career level are different, so the exam questions assessing those requirements are different. Additionally, the exams are administered to different populations who likely have increasing levels of industry experience, as well as other differences. A research study was conducted to identify the passing scores for each specific exam. This study involved a panel of industry experts, which reviewed each exam and set the minimum score an examinee must achieve to be considered “minimally qualified” to perform the job being assessed. Because each exam is different, the resulting passing scores across the exams will not be uniform.
The passing scores for the ServSuccess certification exams were determined by a process utilizing the knowledge and experience of industry experts that defined minimal competence for each career level and evaluated the difficulty of each exam question. This process is different from determining degrees of proficiency (e.g., A, B, C, D, F) that is typical in academic exams.
If you are responsible for proctoring exams for your organization or school, you will need to become a Registered Proctor in our exam management system so you can schedule and manage exam sessions for the online exams.
No. We do not issue printed certificates for ServSuccess.  
Business Customers
No. Though we have created specific bundles that are available for purchase on our website, we do not allow the creation of custom bundles using our online catalog and shopping cart.
No, not at this time.
Yes. Your employees have up to one (1) year from the date of your purchase to launch and start using the products you assign to them. Once they launch a product it is considered redeemed. If they do not launch the product within one (1) year, the product will expire. Returns and exchanges are not possible for expired products.
For quantities of 25 or fewer of any ServSuccess product you can use the online catalog and shopping cart to make smaller bulk purchases. For quantities more than 25 we kindly request that you engage in a conversation with a member of our Sales team so we can ensure we properly support you and set up your ServSuccess implementation in a way that best meets your needs.
You can work with a Sales team member to establish credit terms or apply online.
If you have made a purchase of up to 25 on our website or have a larger number of products that have been provided to you through a conversation with our Sales team, you will use the Manage Product Access screen to manage distribution of ServSuccess learning products and exam applications to your employees.  
 
Simply select “Manage Product Access” from the Welcome menu at the top right portion of your screen to navigate to the page. You will see a list of products you’ve purchased and have the ability to click on that product and assign them to employee users using their email address. Whether they already have a ServSuccess account or not, they will be able to use the email address to which you sent their product assignment to get access to their product on their My Learning & Exams screen.
No. As long as your employees use the same email address you used to assign the product(s) to them, the system will recognize that they are the intended user for the product(s) as they create their profile and assign the product(s)to them. Your employees, after creating their ServSuccess account, will be able to access the product(s) on their My Learning & Exams screen.
The ServSuccess pricing on the website is designed for lower volume implementations. As an industry business or operator you likely have a larger number of employee users and would benefit from an implementation approach that a member of our Sales team can help you design and price in a way that provides the most value.
No. Email address and phone number are unique for every ServSuccess profile and account.
This product access status is for any pre-defined bundles you may have purchased for your employees (e.g. interactive study guide and exam bundle). If an employee has launched and started using one of the products from the bundle but not the other, you will see that product marked as “partially redeemed”. Employees have up to one (1) year from the date of your purchase to launch and start using the products you assign to them. Once they launch a product it is considered redeemed.
The statuses on the Manage Product Access page mean the following:
  • Available: Products that you have purchased and are available for assignment
  • Assigned: Products that you have purchased and have been assigned to employees
  • Partially redeemed: Product bundles that you have assigned to employees that have unused items remaining in the bundle
  • Redeemed: Products that you have assigned to employees and have been launched and are being used
  • Expired: Products you purchased that were not launched or used within one (1) year of purchase
A training administrator dashboard for getting more details on learner progress is coming soon.
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